The Assessments Summary shows the level of proficiency demonstrated in each competency category evaluated for a specific role. It then provides an evaluation of the individual's overall level of competency relative to the performance benchmarks that were defined for the role in question during the implementation process. For standard implementations, the performance benchmarks are based on best practices in a role across sectors.

The SMART^© Action Planner* is a 6-7 week development plan targeting the area where the greatest opportunity for performance improvement has been identified. This puts a practical tool into the hands of both the individuals and their managers - a tool that will quickly lead to both improved capabilities and increased productivity. Each SMART^© Action Planner directs the individual to the appropriate learning programs, support materials and customer-centred activities. It also provides coaching checkpoints for the manager. In customized implementations, the learning components of the development plans are integrated with your existing learning and development programs. In standard implementations, the developmental plans are more generic in nature.