Skills & Capabilities Assessments are practical tools that drive bottom-line business results. These assessments integrate more than 30 years of research, development, and practical application of skills, learning, judgment, decision-making and business effectiveness principles into meaningful on-the-job competencies that are directly related to individual performance and success. Skills & Capabilities Assessments are used to assess the skills, capabilities and competencies of individuals for the purposes of:
Skills & Capabilities Assessments may be implemented in one of two ways: a fully Customized Implementation offers you the ability to assess your people against the requirements of a specific role in your organization, in the "language" of your business and gives them individualized developmental action plans linked to your existing learning programs; or, our off the shelf Standard Implementation offers you the ability to assess your people against those professional competencies that have been found to be best practices for specific roles and gives them general developmental action plans. In either case, we use a combination of testing methods to measure the competencies that have been identified as critical to the role in question. For example, a person in a sales role in the financial services sector could be assessed in the categories of:
Relationship Selling
Customer Service
Questioning
Listening
Computation
Investment Planning
Credit & Lending
Small Business
Tax Planning
Life Insurance
Property & Casualty Insurance
Health & Disability Insurance
Estate Planning
The construction of the Skills & Capabilities Assessments is
very robust, having been validated against over a broad range of adult learning models and Design
Methodologies. Skills & Capabilities Assessments produce two individualized reports, the Assessment Summary and SMART Action Planner, for each person. These reports allow you to quickly
assess a person's level of competency in each area of the role, their overall competency in the role and identify actions
which should be taken to develop the competency area that will have the greatest impact on their performance. For one example
of the experience of one of our clients, CIBC, with Skills & Capabilities Assessments, please click
here.